Knowledge of relevant Technology Platforms and Solutions
Successful service delivery - SLA achievement and high level of Customer satisfaction
Excellent communication and interpersonal skills.
Excellent English language skills spoken and written, Hindi and Arabic is added advantage
5+ years of project management experience ideally in IT infrastructure and remote management service delivery
Proactive approach to problem solving people and products
Process definition and roll out skills experience working in globally distributed team
Collaborating with senior management on client account management and growth
Communicating across organisational boundaries from engineers through to senior managers
Team Player with a flair of building/motivating the team to reach set strategic goals
Salary: Not Disclosed by Recruiter
Industry:IT-Hardware & Networking
Functional Area:IT Hardware, Technical Support, Telecom Engineering
Role Category:Technical Support
Role:Technical Support Manager
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Currently ID â€™ s 350+ technical members operate from various centers across 9 countries, and services various vertical industries, like Shipping & Logistics, Retail & Distribution, Travel & Airlines and Transportation.
ID is growing rapidly and we are ramping up our human resources to address the needs of our growing number of customers and their business needs. We are also in the process of expanding our significant presence in North America, Europe and Australia by providing our trademark high quality, cost effective IT solutions. We invite all our current & future stakeholders to be a part of this exciting growth story.
Contact Company:Information Dynamics India Pvt Ltd