Engineer Support

2 - 5 Years
Chennai

Job Description

Good analytical and troubleshooting skills with a demonstrated proficiency at technical problem solving/root cause analysis in order to identify issues and resolve.

Ability to work with non-technical clients to gather business requirements and technical clients to keep up to date with progress made in platform.

Professional verbal and written communication skills for phone, e-mail and chat.

Able to work flexible shifts (to accommodate clients in UK/US time zones).



Preferred:


A strong understanding or demonstrated experience of the SDLC process and Agile methodologies, a plus

Ability to conduct software demonstrations and other client-facing duties, a plus

Demonstrated experience in a software-related, advanced level technical support or implementation role, highly desired

Previous knowledge/experience of Jira, Zendesk a plus

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Information Dynamics India Pvt Ltd
HRM PRODUCT DEVELOPMENT COMPANY
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Contact Company:Information Dynamics India Pvt Ltd