Ability to work with non-technical clients to gather business requirements and technical clients to keep up to date with progress made in platform.
Professional verbal and written communication skills for phone, e-mail and chat.
Able to work flexible shifts (to accommodate clients in UK/US time zones).
A strong understanding or demonstrated experience of the SDLC process and Agile methodologies, a plus
Ability to conduct software demonstrations and other client-facing duties, a plus
Demonstrated experience in a software-related, advanced level technical support or implementation role, highly desired
Previous knowledge/experience of Jira, Zendesk a plus
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role:Technical Support Engineer
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Contact Company:Information Dynamics India Pvt Ltd